Frequently Asked Questions
Is Silpada back?
Yes, in November 2016 Silpada re-launched under the ownership of Richline Group Inc., a Berkshire Hathaway Inc. company, based in New York, New York.
What is Shine Rewards?
Join our Shine Rewards program to earn discounts and product perks while shopping for what you love. It’s free to join! Learn more
or visit our FAQ.
Do you have a rep program?
Yes, we have an Ambassador Program! Please visit this page if you’re interested in learning more about becoming a brand ambassador.
How can I shop with a brand ambassador?
We would be happy to match you with an Ambassador who will allow you to enjoy the benefits of the program. Please email firstname.lastname@example.org
I’m currently a Silpada Brand Ambassador. If I have questions about the program, who should I email?
We’d be happy to answer any questions you may have. Please email us at email@example.com
for program support.
Does your jewelry come with a warranty?
Yes, all purchases come with a one-year warranty against manufacturing defects.
Will you be offering all of the old Silpada styles?
Our aim is to carry the finest quality 925 sterling silver pieces that you know and love. Currently, our inventory consists of many Silpada favorites, as well as brand new collections.
Can I order a catalog?
Silpada is back as a web-based business. Although we won’t have catalogs at this time, we will be adding jewelry to our site periodically, so please check back frequently to browse fresh styles. One of the best ways to stay up-to-date on new arrivals and styling tips is to subscribe to our emails. Create an account or go to the bottom of our homepage and enter your email address.
Do you have gifting options available?
You will be given the option to add a custom gift message to your packing slip at checkout. We also offer e-gift cards that can be electronically sent at any time. Please note, gift cards cannot be returned or exchanged. Promotions are not applicable towards purchases of gift cards unless otherwise stated. We also offer gift bag kits at checkout.
How will my jewelry be packaged?
Your jewelry will be individually packaged in a Silpada-branded pouch, in a Silpada box, like shown in the image below. You have the option at checkout to purchase an additional Silpada gift wrap kit that includes a bag, tissue paper, and card.
Am I able to purchase a single earring if I lose one?
Currently, all earrings must be purchased as a pair.
Does Silpada offer jewelry accessories?
Yes! We offer a variety of cleaners, earring backs, ring adjusters, necklace extenders, and more.
Is there a way to receive less communication/emails from Silpada without unsubscribing?
We plan on launching an email preference center in the coming months, which will allow you to control the frequency of correspondence. Please stay tuned!
I’d like to get in touch with a member of your Customer Care team. Is there a number I can call?
Yes, to reach us by phone, please call 844-278-1878. Our phone line is open between the hours of 9 a.m. and 5 p.m. ET, Monday through Friday. You can also send us an email at firstname.lastname@example.org.
What if I don't know my ring size?
We have an easy-to-use digital ring size chart that you can print out at home to measure your fingers. Please click here
for our chart.
How much does shipping cost?
We offer free USPS First-Class shipping on all orders within the United States. You can also choose FedEx 2Day delivery for a flat rate of $15 per order or FedEx Overnight delivery for a flat rate of $20 per order (U.S. only).
Do you ship to Canada?
Yes, we offer free FedEx Ground shipping to Canada. For more information about Canadian shipping, please click here
Do you ship to APO addresses?
Yes, we do ship to APO addresses. We recommend placing your order at least two weeks prior to your needed delivery date.
Payment & Billing
What forms of payment do you accept?
Currently, we accept MasterCard, Visa, American Express, Discover, and PayPal.
Do you charge sales tax?
Sales tax will be charged on total merchandise for orders shipped to: AL, AR, AZ, CA, CO (state & special jurisdiction only), CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.
GST/PST/HST will be charged on total merchandise for orders shipped to: AB, BC, MB, NB, NL, NS, NT, NU, ON, PE, QC, SK, YT
Why am I being charged sales tax if you do not have a physical presence within my state?
We are required by law to charge sales tax on any orders shipping to a state where sales exceeded $10,000 during the preceding four calendar quarters.
Do you accept cashier's checks or money orders?
No, we do not currently accept cashier's checks or money orders.
When is my credit card charged?
Your credit card will be charged at the time of order.
Do you price match if an item I purchased is later reduced?
All prices are final and we do not price match.
What items are excluded from sales?
Gift cards and gift wrap kits are not eligible for on-site promotions.
How do I return my purchase?
We offer a 60 day satisfaction guaranteed return policy for all jewelry in its original condition with proof of purchase. There are specific promotions, however, that are not eligible for returns and will be indicated as such in the email and on the website product pages. Once your piece is returned, we will provide a full refund. The only fee you are responsible for is the return shipping. Please be sure to include full postage. Due to high volume, packages received without the proper amount of postage applied may be subject to significant processing delays, or may be returned to sender by USPS. For assistance with processing a return, please click here.
How long will it be before I am refunded?
After we receive your returned order, we will inspect it and issue a credit within 3 to 5 business days. Your card issuer will determine how long the money takes to be refunded to your bank account.
What if my jewelry breaks?
All purchases come with a one-year warranty against manufacturer defects. If your piece breaks within this window, please email a picture of it, along with as many details as possible (order number, piece name or style number, your name, address and contact info), to email@example.com
. If we have the piece in stock, we will ship you a replacement, free of charge. If we do not currently have it in stock, we are happy to ship you a comparable piece, or offer you a full refund.
I would like to return a gift that was sent to me. How do I do that?
For assistance with processing a return, please click here.
How do I exchange my purchase?
We offer a 60 day satisfaction guaranteed policy for all jewelry in its original condition with proof of purchase. There are specific promotions, however, that are not eligible for exchange and will be indicated as such in the email and on the website product pages. If you are exchanging for something at a higher price, please keep an eye out for a call or email from us so that we can collect additional payment. Please note that we will not be able to ship your exchange until payment is collected. If you are exchanging for something at a lower price, the difference will automatically be refunded to your original method of payment once your exchange has shipped. If you are exchanging a ring for a different size, please be sure to indicate the new size on your exchange form. The only fee you are responsible for is the return shipping. Please be sure to include full postage. For assistance with processing a return, please click here.
Cleaning & Storage
Where should I store my Sterling Silver jewelry?
Store your jewelry in a dry place and be sure to keep your Sterling Silver jewelry dry.
How should I clean my silver jewelry?
Wipe your jewelry off after each wear before storing them. Our easy-to-use specially treated Signature Polishing Cloth is perfect for this. You can see our full array of cleaning options here.
For especially tarnished pieces made solely of Sterling Silver, you can use commercially available silver polishes, such as Wright’s Silver Cream. This type of cleaner is not recommended for oxidized Sterling Silver pieces however, as it may remove the oxidation. It is also important to keep polishes away from stones.
Is tarnishing normal?
Tarnishing is a normal occurrence with Sterling Silver jewelry. To limit tarnishing, do not shower, bathe or swim with your Sterling Silver Jewelry as water causes silver to tarnish more easily. Also, avoid exposure from cosmetic products like lotion and perfume. Putting your jewelry on after hair and makeup in the morning is ideal, and removing it before your night-time regimen will limit exposure to potential damage.